About the Blue Mountain Health System
On July 1, 2004, Gnaden Huetten Memorial Hospital and Palmerton Hospital entered into an historic decision combining their organizations to create an integrated health care system. The creation of the Blue Mountain Health System ended an era of competition and started a new era of cooperation between Carbon County's two hospitals. While competition in most industries is generally good for the consumer, competition in health care tends to result in duplication of services and in higher costs. Palmerton and Gnaden Huetten hospitals faced the same challenges as hospitals across the nation—straining under the burden of increasing labor costs, higher malpractice insurance premiums, increasing costs of pharmaceuticals and supplies, and declining reimbursement. By working together, the hospitals of the Blue Mountain Health System have been able to continue to provide quality, compassionate healthcare to the residents of Carbon County and the surrounding areas.
Patient Rights & Responsibility
Being a good patient does not mean being a silent one. If you have questions, problems, safety concerns, or unmet needs, please let us know. If you would like further clarification of the “PatientRights and Responsibilities” as they pertain to you, please click here.
Both Gnaden Huetten and Palmerton hospitals assume no responsibility for lost, stolen or damaged personal belongings or valuables. Patients are strongly urged to leave all valuables with family members and loved ones for safekeeping. Examples of valuables are jewelry, eyeglasses, dentures, cash, hearing aids, wheelchairs, walkers, credit cards, purses, wallets and the like. You may make financial arrangements in advance, if needed. Please keep personal aids such as dentures, eyeglasses and hearing aids in a safe place when you are not using them. It is recommended you do not place any of these items on your meal tray.
Gnaden Huetten Campus: Reflections Café is located on the ground floor. Vending machines are located across the hall from the café.
Palmerton Campus: Expressions Café is located on the ground floor. Vending machines are located to the left of the hospital main lobby.
Cafés are open Monday through Friday and service hours at both campuses are:
Breakfast 7:30 a.m. to 10 a.m.
Lunch 11 a.m. to 1 p.m.
Dinner 4 p.m. to 5:45 p.m.
Free wireless Internet access is available throughout both hospital campus patient areas. Access will allow families to check e-mail and keep in contact with loved ones while here with their hospitalized family member.
Hospital patients are served nutritious meals in accordance with their treatment plan as directed by their physician. If, for any reason, you do not like the meal selection available to you that day, please ask the Food Services Hostess if an alternate selection can be made. Our Food Services staff will do everything possible to ensure that you are pleased with your meals throughout your stay.
An automated teller machine (ATM) is located on the ground floor lobby of the Gnaden Huetten Campus and on the ground floor lobby of the Palmerton Campus.
The Times News newspaper is distributed to all medical/surgical, intensive care and acute rehabilitation patient rooms Monday through Saturday. Papers can also be purchased outside both hospital’s main entrances.
The Blue Mountain Health System has a Pastoral Care Team to help address your or your family’s spiritual needs. Please ask your nurse if you would like to be visited by a Pastoral Care Team member. The health system also offers the No One Dies Alone program, in which patients and nursing home residents that do not have family or whose family cannot be with their loved one, does not die alone. Please ask the nursing staff about this service.
Both Gnaden Huetten and Palmerton hospitals offer non-denominational chapels for you and your loved one’s spiritual care. Both chapels are located near the medical/surgical patient units.
For the health of our patients, employees, medical staff, volunteers and visitors, the hospitals of the Blue Mountain Health System are non-smoking facilities and campuses. No smoking or tobacco products can be used while in either facility or on hospital grounds. We ask that you be respectful of our neighbors’ property when leaving our campus to smoke, not depositing cigarette butts on their property.
It is our mission to provide the best quality care to our patients. Visitors can assist us with this goal by respecting the noise level, our visitation hours as well as our “Restful Period” so that our patients can heal and recover in the best atmosphere possible. Please wash your hands or use the hand sanitizer upon entering and leaving the room and before touching anything in the room. If you or any other visitor has a cold, flu or any other infectious condition, please stay home and come back for a visit when you are feeling better. If you see a yellow bag on the front of the patient’s door, please ask a nurse what you should do before you enter the room.
Our Case Managers and Social Workers are specially trained to ensure your plan of care runs smoothly while you are in the hospital. They are also as an important resource for you by communicating with your insurance company, giving you information about your coverage, and finding necessary resources. The Case Management Team will also help you and your family arrange whatever care you may need after you leave the hospital. Ask your nurse or physician/hospitalist if you need to speak with your Case Manager.
Our Business Office and Financial Counselors will be happy to answer any questions you may have or to make financial arrangements according to your individual needs. The hospital will provide you with periodic status reports on your account after your discharge. Please know that services provided by physicians involved in your care, such as hospitalists, radiologists, emergency room physicians, or other medical professionals will be billed separately and will not be part of the hospital bill. If you have any questions about your hospital bill, please ask you nurse to contact your Financial Counselors or, after your discharge, contact our Business Office: Gnaden Huetten (610) 377-7021 or Palmerton (610) 826-1106.
Because violence is so common in people's lives and because there is help available for individuals being abused, we now ask every person about domestic violence. Please be assured that whatever you say will be kept confidential, though we are required by law to report incidents that involve weapons or grave bodily illness or harm. If you are abused, or have been in the past, we would like to give you a chance to talk about it.